By using our website to arrange cleaning services, you are expressing your agreement to be legally bound by these terms and conditions. If you disagree with any part of these terms, please do not book our services.
Booking services online does not immediately confirm your chosen date and time. You will receive either an email or a phone call with a confirmation of your booking.
To secure your cleaning date and time, a $70 deposit will be required. This deposit is NON-REFUNDABLE but will be credited towards the total cost of your cleaning.
A minimum of 24 HOURS NOTICE is required (to ensure our cleaners have jobs lined up for the following day and to allow us time to arrange for replacement work in case of cancellation or rescheduling).
Failure to provide 24 hours notice before your scheduled appointment will result in the $70 booking fee automatically becoming a cancellation fee, meaning you will need to pay another deposit when booking again.
Clients may reschedule their cleaning appointment up to 24 hours before the scheduled time, with a maximum of 5 reschedules. Rescheduling more than 5 times will result in the loss of the $70 deposit, and it will automatically become a cancellation fee.
Our teams usually consist of two members, but occasionally more may be required due to complex work or busy schedules. We aim to limit changes in the cleaning team assigned to your home while providing adequate training to our cleaning technicians.
All our employees have been subjected to thorough background checks and drug tests. You can trust in the integrity of our staff.
We may refuse or terminate service for safety reasons, inappropriate or uncomfortable circumstances, weapons on premises, severe clutter, or disconnected utilities.
Our employees may leave if the home is extremely unsanitary or if they feel unsafe/threatened. If you book a cleaning that is considered unreasonable, our team may refuse service, and you will be charged a cancellation fee.
The quoted price for cleaning assumes that the cleaners can focus solely on cleaning. We request that you spend a few minutes tidying up to facilitate access to the areas that need cleaning. Should you need our cleaners to perform these tasks, please contact our office to adjust the cleaning fee accordingly.
While we are happy to work around pets, we request limited indoor activity during cleaning for efficiency and safety reasons. If your pet poses a safety concern, Sparkling and Beyond, LLC reserves the right to remove its employees from your home.
Our employees are instructed not to enter homes if they perceive an animal threat. If removal of our technicians is necessary due to aggressive pets, our cancellation policy will apply.
Prices are determined based on our extensive experience. However, we may need to adjust the price based on the actual condition of the house. Should the job require more time, we will inform you in advance to avoid surprises.
We reserve the right to reevaluate rates at any time if the cleaning time varies significantly from the original estimate.
Payment is due on the day of cleaning via check, cash, or credit card.
We do not offer refunds but strive to provide excellent service. If we miss anything, please inform us within 24 hours, and we will correct the error at no additional cost.
Recurring discounts start AFTER the first cleaning service. Skipped cleanings may result in a price increase to the level corresponding to the lower frequency.
Rates may be adjusted due to changes in the frequency of service or changes in the home or living situation. Annual rate increases shall not exceed 8% of the current rate.
If our team is locked out of your home, we will make efforts to contact you for entry. If contact is not made within 20 minutes of arrival, the cleaning will be skipped, and you will be charged a $70 late cancellation fee. To avoid this fee, provide us with a key or code for entry.
Please give us a minimum of 24-hour notice to cancel or reschedule to avoid a $70 cancellation fee.
If your home has a security system, ensure it is off or provide our office with the necessary code and instructions.
If you request us to use your vacuum, we will not be liable for any damage to the unit.
We provide all the necessary equipment and products. If you require us to use specific products, please have them ready and note that we are not responsible for any damage associated with those products.
We cannot be responsible for cleaning mold or areas with human or animal bodily fluids.
For safety, our employees cannot climb higher than a step stool or move objects over 35 pounds.
We carry insurance for damage or breakage caused by our cleaners but are not liable for normal wear & tear or improper installation.
Allow us flexibility in scheduling between the windows of 8:00 am to 11:00 am & from 11:00 am to 3:00 pm. If we are running late, we will notify you.
We do not provide services on holidays. If your scheduled day falls on a holiday, we will reschedule.
We will be closed when weather conditions prevent local school districts from opening.
We encourage customers to provide a secure lockbox for keys. We cannot be held liable for any damages or theft if a door is left unlocked or a key is left unsecured.
Please agree not to hire our cleaning employees directly.
Claims relating to Sparkling and Beyond’s website shall be governed by the laws of the State of California.
We continually strive to make our website user-friendly and honest. Please let us know if you would like to see any improvements.
Sparkling and Beyond, LLC reserves the right to modify these terms & conditions at any time without prior notice.