The agreement has no fixed term and may be canceled by either party with a minimum of 48 hours’ notice. S&B or the Client may cancel for any reason within this notice period.
Yes, S&B reserves the right to modify the terms at any time, with the updated agreement provided to you. Continued use of our services implies acceptance of the new terms.
The service charge is based on the agreed dollar amount for a team of cleaning members for a specified number of team working hours. This charge is for the reserved work hours, not a guaranteed specific outcome. Additional time required to complete a job will incur extra charges.
Yes, S&B is fully licensed, insured, and bonded under the laws of the State of California. Copies of these documents are available upon request.
For quality control, we provide a checklist of services performed each time we clean your home. These checklists are also available on our website. Management may conduct random inspections. If you are unsatisfied with our service, please contact us within 24 hours and provide any relevant images of missed areas. We will promptly address the issue and arrange a reclean within 7-days from the service date. Please note that refunds or discounts are not provided.
S&B is responsible for all payroll taxes and workman’s compensation insurance. We provide all equipment and supplies. Our employees wear uniforms and typically work in teams, with a team leader assigned to each job. We strive to keep the same team leader for consistency but cannot guarantee it due to factors such as illness or vacation.
Our cleaners do not answer phones or doorbells and are prohibited from smoking or eating in your home.
New cleaning members are supervised by trainers during their initial cleanings. After review, they are assigned to a team or work independently.
To maximize efficiency, please remove items that may delay cleaning, organize counters and dressers, and secure valuables. Ensure children are supervised for safety reasons, though we prefer no one is present during cleaning.
If your home has a security system, ensure it is off or provide the necessary codes to our office.
Your home must be accessible to our team. We require a key, which is kept in a secure lockbox except on the day of cleaning. S&B is not liable for lockbox tampering or failure.
S&B team members are committed to providing thorough cleaning services while maintaining safety and protecting your property. However, there are certain tasks we do not perform to ensure the safety of our team members and the integrity of your home. These tasks include, but are not limited to:
By specifying these limitations, we ensure that our services are safe, efficient, and meet our high standards of quality.
If something gets damaged while cleaning, our staff is instructed to call our office at once and leave a note advising you of the incident. The office will also follow up with a phone call or email to determine the best course of action.
For hourly jobs, we charge from the time we arrive on the premises, which includes unloading our supplies and equipment from our vehicle to the time we have finished cleaning, including loading supplies back into our vehicle.
Cleaning times and schedules are the responsibility of the Homeowner, provided to S&B in writing via email at least seven days prior to cleaning. S&B requires at least 48 hours notice for changes. If cleaners are turned away or cannot gain entrance for any reason, the Homeowner is still liable to pay the agreed-upon cleaning fee.
S&B prefers a window of a minimum of five hours to clean between renters to ensure your home is properly cleaned. The usual times are 10 AM to 3 PM. S&B reserves the right to stay an extra two hours after the check-in date to clean for any reason.
In severe weather, if it is not safe to travel, your cleaning service for that day will be canceled. We will reschedule in writing via email.
Please email us at least two days before your scheduled cleaning if you have special requests. We can provide an over-the-phone estimate, but reserve the right to adjust the quote once on-site. Any extra charges must be approved in writing via email or text before any extra work begins.
If you or someone in your home is sick, please contact our office to reschedule your cleaning.
Payment is due in full upon receipt of your invoice (sent via email). Overdue payments are subject to a late fee and interest. We prefer payments to be made directly to the office via check or PayPal.
Gratuity is not expected or required but is certainly welcome. The amount is split equally among the team members. Gratuities will not be accepted on credit card or PayPal payments unless using PayPal “personal transaction.”
S&B can provide estimate pricing through our online system. The final price will not deviate more than ±10% from the quote provided. Any necessary adjustments within this margin are allowed without further consent. If the adjustment exceeds ±10%, you will be notified and have the option to agree to the new rate or void this Agreement.
Our cleaners have signed a “Non-Compete Agreement” and are prohibited from soliciting business for themselves or third parties during and for two years after their employment with S&B. Hiring an S&B team member incurs a $5,500 placement fee.
Email: [email protected]
Phone: (844) 844-0989 (call or text)
Do not contact your assigned cleaner directly. Any requests, changes, etc., must go through the main office.
Feedback is essential for improving our service. Please send an email with any concerns or positive comments.
Clients receive a $25 discount on their next cleaning service for referring a new client to S&B. The discount becomes effective after the referred client’s first cleaning and subsequent payment.
We provide all cleaning supplies and equipment. If you prefer specific products, you agree to take responsibility for the outcome.